Performance Alerts: Activated Alerts

Performance alerts allow you to specify when and how you get notified if a specific event (e.g. an injury event) or when a combination of information within a form/event is entered (e.g. high stress and poor sleep). This section shows you how you are alerted and outlines what to do with your activated alerts.

The Alerts are JUST a notification that something has been entered that you need to know about. If you delete them you do not remove any data from the system.

To see a complete list of Activated Performance Alerts click on the "Performance Alerts" button from the Home Page

To see a complete list of Activated Performance Alerts click on the "Performance Alerts" button from the Home Page

To view any Activated Alerts on your Alerts list click on the "Performance Alerts" button. This will take you to the Performance Alerts Page ( as shown in the image in the step below).

When a new alert is triggered, you may also receive:

-An e-mail

-A text message,

-An internal message to your internal mail account.

Where the message is sent, and what data is attached to it, depends on which communication preferences and additional communication preferences were selected when the alert was created.

1.0 A List of all of the alerts that are set to appear on the Activated Alerts Page will be shown on the Activated Alerts Page

1.0 A List of all of the alerts that are set to appear on the Activated Alerts Page will be shown on the Activated Alerts Page

2.0 E-mail Alert example (Send Pdf and Append Athletes details was ticked)

2.0 E-mail Alert example (Send Pdf and Append Athletes details was ticked)

All E-mail alerts include the description of the Performance Alert and why it was triggered e.g. Injury Record, the Athlete Name

#1: A link will be displayed within the e-mail to take you directly to the software address, where you can login and see the information.

#2: If Send Pdf was ticked a pdf will be attached to the message to open and review.

#3: If Append Athletes details was ticked the athlete's contact details will appear

N.B. If Pdf was unticked when the alert was set up only the alert message and link will appear. No event data will be sent as an attachment.

2.0 E-mail Alert example (Send Pdf and Append with athlete's details was not ticked)

2.0 E-mail Alert example (Send Pdf and Append with athlete's details was not ticked)

All E-mail alerts include the description of the Performance Alert and why it was triggered e.g. Injury Record, the Athlete Name,

#1: A link will be displayed within the e-mail to take you directly to the software address, where you can login and see the information.

No event data will be sent as an attachment and the athlete's contact details are not included either.

3.0 Internal Mail Alerts

3.0 Internal Mail Alerts

All alerts sent through the Internal mail system are accessible by clicking the "inbox" link in the top right of the page. Click on an internal mail alert to be shown a pdf of the event ( if the alert was set up to send a Pdf)

 

4.0 ALL Activated Alerts

4.0 ALL Activated Alerts

A complete list of the alerts will be shown for any athlete who has entered, or has had information entered about them that triggers an alert.

The alerts page JUST shows the name of the alert that has been triggered, and provides you with a link to see the actual data entry form (as shown in the step 5.0 below). To go directly to the actual event/form click on the "Form Name" link as shown in the image here.

The actual entry will be displayed to view (as shown in the image in Step 5).

5.0 The Actual Entry is displayed

5.0 The Actual Entry is displayed

Once you click through, the actual entry is displayed. You can see the exact data that was entered that triggered the event.

6.0 Activated Alerts also appear in the Athlete History Page

6.0 Activated Alerts also appear in the Athlete History Page

When you click to see an athlete's Athlete History Page, any Alerts that have NOT been reviewed will also appear here to ensure you are always notified of the athlete's progress. You can Review or Delete the Alert once you are notified of it (see 7.0 below so be shown how to delete or review the Alert).

7.0 On the Activated Alerts Page, or the Athlete History Page you can Review the Alert or Delete it.

7.0 On the Activated Alerts Page, or the Athlete History Page you can Review the Alert or Delete it.

The Alerts are JUST a notification that something has been entered that you need to know about. If you delete them you will not remove any data from the system.

Review and Save

#1: You can choose to write in a comment in the comments box to keep a record that the alert has been reviewed

#2: You then need to select the "Reviewed" box

#3: Click "Save" button. Reviewed alerts do not show in the Athlete History page, and they it will not be highlighted red (as shown here).

Delete

#4: The best practice is to delete alerts once you have reviewed them. Deleting the alert is as simple as clicking on the red delete button shown in the image here.

You can delete multiple alerts at once from the Activated Alerts Page by clicking on "Delete All". This will remove all of the alerts that are showing.

N.B. Deleting the alert from the Activated Alerts page doesn't affect the actual event that the athlete/coach entered. The only way to delete the actual data is to delete the actual entry/form.

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