The Application Help DocumentationCoach/Professional Help Documentation Your Account and InternationalisationNew Password Security Criteria: 8 characters with at least 1 Upper Case, 1 lower case, and 1 numeric character

New Password Security Criteria: 8 characters with at least 1 Upper Case, 1 lower case, and 1 numeric character

To ensure passwords are in line with best practice security protocols, if you update your password you will be required to adopt an 8 character password; with at least one upper and lower case letter, and one number, e.g.,  For example s8x34Yt1

If you change your password, then it must meet the new Password Security criteria

If you change your password, then it must meet the new Password Security criteria

If the password is too short, the "at least 8 characters" error message will appear

If the password is too short, the "at least 8 characters" error message will appear

Every new password and changes to old passwords will need to be at least 8 characters.

If a number is not included as part of the password, the "at least 1 number" error message will appear  

If a number is not included as part of the password, the "at least 1 number" error message will appear  

For example, a password of upytYwyy does not include a number, so an error message will appear. When a number is added (e.g., upytYw4yy), the error will be resolved.

 

If only uppercase, or only lowercase, characters are used then an error message will appear

If only uppercase, or only lowercase, characters are used then an error message will appear

For example, a password of 8987657yz or 8987657YZ has both numbers and letter, but at least one upper and lower case letter need to be used. When a character using each case is added (e.g., 8987657yZ), the error will be resolved.

Once an 8 digit character is entered into both password boxes, the account details can be saved.

Once an 8 digit character is entered into both password boxes, the account details can be saved.

N.B. If any other account information is being changed, this will NOT require the password to be updated

N.B. If any other account information is being changed, this will NOT require the password to be updated

For example, if a user's phone number, name or address are changed, this information can be changed and saved without having to update a password. It is ONLY if the password box is changed that it must be updated to fit with the new standards.

If you changed the password online and you use the installed version, please ensure you load the installed version to update the password to the local desktop database

After the installed version of the software loads, type in the NEW password into the Password box and click Login Online. A notification will appear that there is a differences in passwords between the installed software on this computer and the main server where you access your data from online. Click OK.

Simply retype in the original password (the one before you updated it)

Simply retype in the original password (the one before you updated it)

The database will be rebuilt, enabling the new password to be used to access the installed software. Click OK to close the programme, then reopen it again.

The software will load and the new, more secure, password can be used to access the installed system online and offline

N.B. If you updated your password on the installed version of the software, you will still need to retype in your old password the next time you load it

Even if you change a password on the installed version of the software online, the next time you login to the software there will still be difference in passwords between the installed software on this computer and the main server where you access your data from online. Click OK and retype in the old password just as the previous steps had outlined.

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