Changing Passwords on the iOS App

If you update your password on the main application the iPad and iPhone application will NOT update with the new password. The password on the iPad and iPhone application use a special encryption library and it stores all the records on the device with the password for the user. There is no mechanism to change that password.

Updating Passwords is NOT supported on the iOS App. You will need to remove the App and reinstall it once you update your password

Updating Passwords is NOT supported on the iOS App. You will need to remove the App and reinstall it once you update your password

If you change your password on the main application using the account module, or if someone else changes your password for you on the Administration site, this will NOT be recognised on the iOS Apple App.

Before you update your password on your main system, make sure you have logged in online on the Apple App to synchronise all of the data

Before you update your password on your main system, make sure you have logged in online on the Apple App to synchronise all of the data

 

Then Delete the iPad/iPhone APp

Delete the iPad/iPhone app but holding your mouse down on the main screen until the delete buttons appear beside the applications. Then click the delete button for the Smartabase site and confirm the delete.

Change your password on the main application and save it

Change your password on the main application and save it

 

Reinstall the Smartabase App from the Apple App store.

Reinstall the Smartabase App from the Apple App store.

 

Login using your new password

Login using your new password

 

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