Merging duplicate users
Duplicate users can occur on systems, regardless of whether they are set up in a parent-child or shared user server. This is an issue because data might be being entered by a coach for the original user, and by a different coach for the duplicate user. Previously, the data from a duplicate athlete would have to be found on the main system and then manually copied from the duplicate to the original athlete. Then, the duplicate user would have to be deleted; there was no a way to combine the data between duplicates.
Merging functionality is now available to Full Administrators (not Team Admins), please note:
- For parent-child sites, a child user who is NOT linked to a parent can be merged with a parent user. However, on a child site, only users that exist on the child sites can be merged.
- When users are merged, the Duplicates' Event data will ALL be assigned to the original, and the original will also be added to any performance alerts, groups, roles etc that the duplicate may have been set up in.
- Because duplicate Profile or Account data cannot be assigned to the original, any data entered for the duplicate will be deleted.
DO NOT MERGE ATHLETES UNLESS YOU ARE CONFIDENT THAT ALL OFFLINE DATA HAS BEEN SYNCHRONISED FOR THE DUPLICATE USER. IF DATA HAS BEEN ENTERED OFFLINE, AND IT HASN'T SYNCHRONISED, YOU WILL DELETE THE DUPLICATES' DATA PERMANENTLY
On the People page a Merge feature is available
The merge functionality allows you to select the Actual Athlete (user) and the Duplicate Athlete (user) which will be Merged
When users are selected, all of the user's details will be displayed
N.B. In this example we are merging a duplicate user who was set up on a child site, but is NOT linked to the parent site
Next, investigate the data entered for both users and ensure you are merging the correct users. In this example, they both have data entered for them
The Data Entered for User represents the amount of entries that have been made for them , including draft entries. When the merge occurs, the Data from the duplicate will be assigned to the original user.
See whether data has been entered by them. In this example, neither user has entered data for other users (which may indicate they are both athletes)
Check the Permissions to ensure you know where the original user will be copied to. For this example, there is a difference in the Groups and the Roles the original and the duplicate users are in depending on the site
Permissions for User displays the Groups and Roles that the user is in, and the Site/s that these permissions exist in. When the merge occurs, the permissions from the duplicate will be assigned to the original user.
In this example, users are being merged across a parent and a child site, so once merged, the original user will be added to the permissions on the child site.