New Password Security Criteria: 8 characters with at least 1 Upper Case, 1 lower case, and 1 numeric character
To ensure passwords are in line with best practice security protocols, if you update your password you will be required to adopt an 8 character password; with at least one upper and lower case letter, and one number, e.g., For example s8x34Yt1
If you change your password, then it must meet the new Password Security criteria
If the password is too short, the "at least 8 characters" error message will appear
If a number is not included as part of the password, the "at least 1 number" error message will appear
If only uppercase, or only lowercase, characters are used then an error message will appear
N.B. If any other account information is being changed, this will NOT require the password to be updated
If you changed the password online and you use the installed version, please ensure you load the installed version to update the password to the local desktop database
After the installed version of the software loads, type in the NEW password into the Password box and click Login Online. A notification will appear that there is a differences in passwords between the installed software on this computer and the main server where you access your data from online. Click OK.
The database will be rebuilt, enabling the new password to be used to access the installed software. Click OK to close the programme, then reopen it again.
The software will load and the new, more secure, password can be used to access the installed system online and offline
N.B. If you updated your password on the installed version of the software, you will still need to retype in your old password the next time you load it
Even if you change a password on the installed version of the software online, the next time you login to the software there will still be difference in passwords between the installed software on this computer and the main server where you access your data from online. Click OK and retype in the old password just as the previous steps had outlined.