Logging in 5 times with an incorrect password or username will stop you from being able to login for 10 minutes
Because we strive to optimise our system's security, if you have 5 failed attempts to login to the software, you will not be able to login for 10 minutes.
This user has tried 4 times with the wrong password. Each failed attempt will follow with a red pop up box that says "Username or Password incorrect". If you get this message, firstly check that you do not have your Caps Lock on (the username and password are case sensitive).
If you still can't remember your username or password, you may need to contact your administrator for a new password if you have forgotten your old one.
If you have 5 attempts and you still enter in your username or password incorrectly, you will not be able to login for another 10 minutes.
If you have any questions, do not hesitate to contact your administrator